Solution Showcase: Revamping Your Mid Rev Cycle for Success

Solution:  Operational Assessment

Topic: Revamping for Revenue: Restructuring Your Mid Rev Cycle Team for Success.

Organization:  Healthcare Organization in Alaska.

Challenge

The healthcare provider’s mid-revenue cycle department faced issues with an unclear reporting structure, lack of career pathways, and outdated job descriptions. These challenges led to employee dissatisfaction, poor retention, and ineffective leadership.

Solution

J2 Integrity Solutions LLC conducted a thorough evaluation of the middle revenue cycle department, identifying the need for a well-defined reporting structure and clear career advancement pathways. They designed a comprehensive restructuring plan using these guiding principles:

• Voice in Process: Department leaders were involved in the restructuring process to ensure the changes aligned with operational goals.
• Ranked Positions: A ranked order of positions was established, reflecting career progression from entry to leadership levels.
• Industry Knowledge: The structure was informed by current healthcare industry standards.
• Credentials Validation: Each role’s ranking was validated against required education, credentials, and experience.

J2 collaborated with the client’s HR department to regrade all positions, ensuring fair compensation and updating job descriptions to reflect accurate roles and responsibilities.

Results

• Clear Leadership Structure: A defined hierarchy improved team management and efficiency.  Clear lines of accountability were defined.
• Motivated Staff: Transparent career pathways increased motivation and improved engagement and retention. 
• Updated Job Roles: Accurate job descriptions aligned with current expectations and requirements. Like-roles were consolidating, reducing job description count from 15 to 10.

Outcomes

J2 Integrity Solutions successfully restructured the middle revenue cycle department creating a well-organized, growth-driven environment that empowered both leaders and staff. This transformation resulted in improved operational efficiency, enhanced career opportunities, and greater employee satisfaction.  It also allowed leadership to determine actual staff FTE needs.

This successful project underscores J2 Integrity Solutions’ commitment to excellence, integrity, and leadership, providing bold, innovative solutions that empower healthcare organizations to optimize their operations and achieve sustainable growth.